Terms & Conditions

Our once-off services, installations, and sales are confirmed with the acceptance of a quotation. Upon acceptance of a quotation a 70% deposit is due, the remaining 30% becomes due as soon as work is completed or the purchased item is collected/delivered.

5% Interest will be collected each month on any amount outstanding for 30 days or more.

Recurring services such as hosting packages and software subscriptions are paid in advance and are subject to automatically renewing commitment terms as stated in the sign up contract.

All service cancellations must be done via email as per service contract. If cancellation arrangements are made over WhatsApp, phone call or in person an email confirming the cancellation must still be sent to us.

Support queries must be logged via email or phone call, NOT WhatsApp.

Services

• 70% deposit is due upon acceptance of a quotation, remaining 30% upon completion of work.
• Accurate quotations are dependent on site inspections.
• Travel costs are included in quotations and invoices for work beyond the Cape Winelands and immediate surroundings.

Support

• In person support is billed per hour, remote support is billed in 15 minute increments.
• Support included with services such as software subscriptions or web hosting is limited to issues originating from that service. For example, if you have a subscription for Microsoft 365, but your email is hosted with a third party provider, you will be billed separately for support calls to repair or troubleshoot email issues.

Sales

• 70% deposit is due upon acceptance of a quotation, remaining 30% upon delivery/collection.
• Hardware carry a limited 1year warranty, unless stated otherwise at the time of sale.

Warranty Limitations

Warranty does not cover the following:

• Liquid damage
• Fall damage
• Power related damage
• Wear and tear

Warranties are also subject to the terms of the manufacturer of the product.

Hosting

• All hosting fees must be paid on or before the due date stated on the invoice, unless a debit order is in place. After 3 (three) months of non-payment, the service will be suspended pending full payment of the outstanding bills.
• We will exercise full control of censorship of content on websites (pornography, piracy and illegal activity/material will be removed).
• Any domain cancellations or transfers done after the 10th of the month will be billed for the full month.

Designs

• 70% deposit is due upon acceptance of a quotation, after an initial brainstorming session in preparation for a mock-up.
• Remaining 30% is due after the final design/website is approved and completed. No designs with be released or websites launched until payment has been made, unless otherwise arranged in advance.
• All relevant business information and web content must be provided before a mockup can be done.